Frequently Asked Questions FAQ

Does Seashell & Bell protect my private information?

Yes, your information is safely encrypted and secured on the Shopify servers. We do not share or exchange information with anyone. We only use your purchase information to fulfill orders and our promise to you provide the best shopping experience possible. See our About and Terms of Service pages for more information. 

I Got A "Shipment Confirmation" Notification With A Tracking Number, But The Tracking Number Doesn't Show Any Movement Or Updates, What Should I Do?

It's normal for a tracking number (either UPS or USPS) not to show any activity up to 3 business days after you receive your shipping confirmation email, as the labels are made and printed prior to the order being packed and shipped via our warehouse. If you see no movement after 4 or 5 days, please contact our Six-Star Customer Service team.

Do You Ship World Wide?

Yes, we ship worldwide with various shipping options. Please visit our shipping page for more details.

When Will My Order Ship?

Orders are usually processed and shipped within 3 working days of purchase.

How Long Does Shipping Take?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. Average shipping time is about 7 to 20 working days. Your tracking number will be updated 3-7 days after your order has been shipped.

How Do I Cancel An Order?

We are only able to cancel orders within the first 12 hours after the order is placed. After that the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

What Is Your Return Policy?

If there’s something wrong with your order (defective product, incorrect order, damaged order etc.), please contact us within 7 days from receiving your order and we’ll be happy to assist you reviewing the case and if it is approved we will be sending a replacement. Please do not return anything before we review the case, our customer service team will review the request and will send further instructions. We reserve the right to deny any return or refund request.* See our Refund Policy for more info.

You will be responsible for paying for your own shipping costs for returning your item. Original shipping charges are not refundable.

* Cosmetics, Lingerie, underwear/shapewear, and other personals and perishables are final sale for hygienic reasons.

What Methods of Payment Do You Accept?

We accept Paypal, We will Add Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E Check (i.e. using your regular Bank Account)

Need additional help? You can contact us here.